1. What the app is
1.1. The DARC app (iOS, Android and web) is the app of the DARC Fitness gym, operated by MAMONOV GROUP SRL, IDNO 1026023042389, Vatra, str. Ștefan Vodă 60, 2nd floor, Chișinău, Republic of Moldova; info@darcfitness.com; +373 67 933 336.
1.2. In the app you can: see your membership and remaining sessions; enter the gym with a QR code; book and cancel classes and personal training; freeze your membership under its rules; see your visit and payment history; see the training programme, measurements and notes your trainer chose to share with you; buy or renew a membership online (when available); receive notifications; manage your consents, download your data and delete your account.
1.3. The gym services (memberships, payments, refunds, freezes) are governed by the Public Offer Agreement (Romanian / Russian) and the Club Rules. Personal data is governed by the Privacy Policy. These terms only cover use of the app. The governing text is Romanian; if versions differ, the Romanian version prevails.
2. Account
2.1. An account can be created by a gym member aged 18 or over; aged 14 to 17 — only if a parent or legal guardian has given written consent at the gym. No accounts for children under 14. You sign in with your email and a one-time code sent to your email.
2.2. Your account is personal. Do not share it, and keep access to your phone and email. If you think someone else has accessed your account, tell us immediately.
2.3. Your account is linked to your member record by your confirmed phone number or email. If you see data that is not yours, do not use it and tell us.
3. QR code
3.1. The QR code changes every 30 seconds and is valid only for you. Do not photograph or share it.
3.2. After you enter, you can enter again only after 30 minutes.
3.3. If the app is not working, we will check you in manually.
4. Payments in the app
4.1. Memberships are services provided at the gym. Online payment (when available) is processed by the payment provider shown at checkout; we never receive your card details.
4.2. Before paying you see the service, the total price, the main conditions and a link to the Public Offer Agreement. The payment button is labelled "Buy now". You receive a confirmation after paying.
4.3. Online purchases come with a 14-day right of withdrawal — see the Public Offer Agreement, section 10.
5. Trainer content
Your trainer's programmes, notes and advice are for your training and do not replace medical advice. Do not publish them as your own or sell them.
6. What is not allowed
- using someone else's account or QR code;
- trying to bypass access checks, modifying the app, or accessing its servers other than through the app;
- uploading photos that are not yours or that infringe other people's rights;
- using the app for spam or unlawful purposes.
For violations we may temporarily block the account (until clarified, for no more than 30 days; we will tell you why); paid services remain valid and gym entry is handled manually.
7. Notifications
Service notifications (bookings, membership ending, payments) arrive while you have an account. Club messages (news, invitations) arrive only with your consent, which you can withdraw in Profile → Privacy. You can also turn off push notifications in your phone settings.
8. Availability
We try to keep the app running without interruption, but there may be pauses for updates or because of our providers. Please update the app when a new version is released — old versions may stop working.
9. Deleting your account
You can delete your account yourself: Profile → Privacy → Delete account. What is deleted and what is kept is explained in the Privacy Policy. Deleting your account does not automatically cancel your membership or mean a refund (see the Public Offer Agreement).
10. Intellectual property
The app, its design, the DARC Fitness brand and texts belong to MAMONOV GROUP SRL or are used lawfully. You receive a personal, free, non-transferable right to use the app for the gym's services.
11. Liability
We are liable for the gym services under the Public Offer Agreement and the law. For the app, we are not liable for losses caused by using it contrary to these terms or by interruptions caused by external providers or force majeure. Nothing in these terms limits your statutory consumer rights.
12. App stores
If you downloaded the app from the App Store or Google Play, Apple and Google are not parties to these terms and are not responsible for the app or the gym services; contact us with any questions. The rules of the relevant store also apply.
13. Changes
We may update these terms; we will tell you about important changes in the app at least 7 days in advance. If you do not agree, you can stop using the app and delete your account.
14. Governing law and contact
The law of the Republic of Moldova applies. Questions and complaints: info@darcfitness.com, +373 67 933 336.